Importance Of Manpower Planning In Holiday Inn Hotel Commerce Essay

Importance Of Manpower Planning In Holiday social club Hotel Commerce EssayPlanning non single includes obtaining right person at right place but it also comprises of motivational programmes such as incentive plans for active softenicipation of employees and certain otherwise schemes and facilities which are integral part of a staffing function. The training and development of realizeforce that leads to co-operation and better human relations with which the Human Relation can be developed and stabilize through useful control, clear communication and effective supervision. Where on that point is a maximum utilization of re witnesss there is increase in productivity level and the higher productivity leads contribute to minimum wa form of time, money and efforts and this is possible through activities such as training and development, remuneration and performance appraisal. It is an important element in the present industrialization where medium-large scale industries requi res management of large scale manpower and this could be effectively done with the help of staffing function. Staffing is the key to all in all managerial functions and Human resources help in implementation of all major four functions which are known as planning, organizing, directing and controlling. It is considered to be a two phase process because it not only analyses the current human resources but it also makes a future forecast and helps to draw employment opportunity. Manpower is advantageous to this hotel in various verbalisms such asHelps in growth and diversificationShortages and surpluses can be identified so that quick action can be takenAvoids overstaffing and reduces roil costs as excess staff can be eliminatedBased on manpower planning recruitments and selection process would take placeHelps in stabilizing the plaque with the help of manpower managementHelps in identifying the skills of the employees and provide appropriate training to develop and utilize thos e skills and talent.Labour Market Strategy in Holiday InnHoliday Inn addresses the challenges with respect to what to deliver to stakeholders over a time frame of 5-10 years and lead the thinking of providing discipline and direction regarding overall crusade market dynamics. It has pathways to develop and create sustainable growth and prosperity. For development it requires retention, provincial economic sustainability, attraction of highly skilled and educated labour force. A rigid system of communication that brings people together to ensure that public and private institutions spend time and money wisely and the goal of the labour market strategy are akinHigh level participation in high gauge and diversified employmentHighly skilled workforceHigh quality and productive workplacesIncremental change on existing knowledge and skills reader http//www.managementstudyguide.comB. External partsThe macro-environmental or external factors of a Holiday Inn Hotel can be identified b y using PEST analysis which is Political, Economic, Social and Technology.Political factorsThis factor mainly exacts with the establishment policies and procedures which is worked out through legislation and consists of all wakeless factors such asHow stable is the political environment?Government position on market ethicsGovernment view on culture and worshipGovernment policy on EconomyTaxation policy on tax rates and incentivesThese are nigh of the political factors that include legal issues, government implementations and define both the formal and informal rules under which the organization must be operated.Economic factorEach and every organization is affected with discipline and global economic factors such asCost of labourInterest and Inflation ratesEconomic growth ratesBusiness cycle stage (e.g. recession, recovery)Unemployment ratesSocio-cultural factorIt includes the cultural and demographic aspects of the external macro environment. The potential of the employees wh o come from different back grounds and work together in the hotel and node trends and aspect which the hotel has to consider as per their rents and wants such as deepen in lifestylesLevel of educationValue in societyDemographics (age, sex, race etc.,)Change in consumer needs and wantsTechnological factorThis factor is the major driver of globalization which reduces the minimum efficient of production levels and some of the technological factors are young technological developmentsRate of technology changesAlternative way of providing availsNew discoveriesCommunication technologyThe technology has now become the most important aspect in any hotel as when the customers are mostly delighted and satisfied with service including latest technology that is available in the hotel.1. Manpower Demand Factors in that location are several factors that are considered which created a requirement of manpower in Holiday Inn and are related to economic cycle such as like adaption of sore Technol ogy, a new demand either by increasing the productivity or by creating new goods especially in hotel industry. By adopting machines like coffee machines which are used to prepare quick coffee to the customers and ovens, refrigerators, coolers air conditioners which are used in kitchen for the quality production of food and wireless fidelity a free use of internet mobility for the customer and heaters which make the customers warm and comfortable. This adoption has made new kind of requirement of employees who could operate it correctly, quickly and declare.The other factor is changing in Skill requirements where staff needs to perform different task by provided training and make them indulge with their job which is needed to focus or they would lose the interest of doing the same activity and would probably look after the other job by changing the organization which results in labour turnover. By changing in skill requirements it has made the change in manpower planning by recru iting people from different backgrounds and training them in different departments and fields where they can have the overall control in different situations and skills to perform the service effectively and can have job satisfaction.The productiveness improvements is another factor which has created a demand for manpower in Holiday Inn which measures the productivity found on the telephone chip of task performed or the service that is provided to the customers in any given time of period. This measure includes a comparison of the service provided to established company or the customer quality standards. To measure the productivity improvements the time sheet has been maintained to indicate the time taken to complete particular task and look at the minimal customization of the quantity of work, for example the number of calls received per day, the number of queries handled, the number of customer served and many more which entrust be used as a measure.The hotel has also consider ed Expansion plans as the factor of demand for the manpower which needs skilled and efficient labour to give good start by providing effective and quality service. The diversity of hotel management is greater which involves combination of variety skills such as food and beverage, management, housekeeping services, accounting, sales and marketing, front office operation. While expansion the main aim of the organization is to maintain their position, service and quality standards in order to compete in the current market and the utmost importance is given to the employees, the skills and efficiency to achieve the organizational goals.Ref http//www.scribd.com2. Labour turn overAs per Holiday Inn, the labour turnover determines the rate of recruitment. In the year 2008 the total number of leavers during the year is 120, the total number of employed at the beginning of year is 400 and at the end number of employed is 430. This can be measured as Number of Leavers / total number of emplo yers - 100 i.e., 120 / 415 - 100 = 29%, during the period there was a major change in employment level as the role does not measure the essential relationship between recruitment and labour turnover. There are several categories that cause attrition like death, retirement, migration, occupation mobility. though there are many ways to find out the labour turnover but stability can be measured by indicating effectuate of policy change in the external labour market. The percentage of labour turnover can hide areas of stability within the target population. The 100% labour turnover may be produced by 400% labour turnover of a quarter of the target population. The labour turnover is considered based on the different market conditions.3.Supply and DemandThe supply and demand of the labour can be ensured with the help of the manpower planning that matches the overall business strategy and plan. Demand which is a process of analyzing, reviewing and attempting to achieve the organizational objectives and supply is necessary action taken to ensure that labour is available when ever required. These two factors are similar and go hand to hand when increase both increases and when decrease both decreases. The manager should have to consider both the factors demand and supply where to meet the demand like seasonal times during Christmas and summer holidays where the demand will be too high there should also be sufficient supply of staff. The main source could be the internal employees where the demand can be fulfilled by the human resource by promoting the internal employees in different departments apart some external labour should also be considered like fresh graduates from schools and colleges and when there is decrease in demand during non seasonal periods the internal labour will be too high, so the managers will be reducing the supply measures by retirement, resignations and voluntary scheme of retirements and if again demand increases hence same procedure of hiri ng new employees and promoting internal staff. The manager keeps balance both the demand and supply.Ref Human Resource management Theory devote by John Bratton, Jeffrey Gold4.Work Arrangementsin one case the employee is been recruited in an organization then it is the responsibility of the employer to look after the working conditions and provide proper basic and sentry duty facilities to the employees. To provide such arrangements there are certain things that needs to be focused likeWork Environment The employer should consider the proper work environment to the employees where they will be able to work efficiently like Lights, Heaters, Elevators, Proper floor maintenance and emergency exits in case of emergency and proper equipment to work with.Safety arrangements The employees should also be taken care with health and expertty were they should be provided with insurance facilities and keeping danger equipments away and in restricted areas and see that no employee would get h arm turn working and also provide first aid facility on every floor.Rewards and Recognition In Holiday Inn every year there will be best employee and best organizer will be rewarded apart from that the hotel should also come up with certain different ideas of nominating people which will inspire them to work harder and smarter.Leave compensation The Hotel has also provided proper compensation to the employees not only paying overtime allowance but also by approving leaves of employees at constant period which helps in increasing efficiency and motivates employees to work for long term.Ref Human resource management in the cordial reception Tourism Industry.TASK 2Recruitment and employment LegislationImplication activityRace Relation 1976 actSex Discrimination 1986 act hindrance Discrimination 1995 actEqual pay 1970 actDirectly or indirectly it makes iniquitous to discriminate against a person on grounds of heathenish, nationality, ascendant or colour.It covers all non contract ual areas where it is unlawful to discriminate on the grounds of marital status or sexThe act makes it unlawful if a incapacitate person is treated as less favorably because of his / her disability.The right states all the men and women, part time and full timers will be paid equate for doing the similar work.In organization once the employee is being recruited he / she cannot be distinguished or categorized in different departments based on their nationality, ethnic or colourIn any organization men or women all are equal in the eyes of law and will be violated if the people are categorized in different segments based on their sex or marital statusIn organization based on skills and required department any person will not be discriminated based on his/ her disability.In Holiday Inn this rule is applicable to all the people who work probably same however it does not include basic wages and salaries to the contract employees, overtime, vouchers, sick pay schemes are not being indulg ed.Ref www.city.ac.ukStatutory ProvisionsThe Holiday Inn has implemented health and safety act for the protection of the employees likeLegislationImplicationApplicationHealth and safety act 1974Management of health and safety at work regulation act 1999Work Place regulation 1992 act ( Health, safety and welfare)RIDDOR act 1995This act secures health, safety and welfare of the employees at work premisesIt implies for employers to assess and manage risk to employees and others arising from work activitiesIt is applicable to the workplace environment and ensures it is safe and suitable to carry the task and doesnt present risk to employee and others.It is reporting of injuries, disease and dangerous occurrences regulationIt is applicable to all the people who work in the hotel and provides safe access and maintenance with proper storage and safe handling of dangerous substances and also providing training to staff to ensure the health and safety.There are proper arrangements being made to ensure the health and safety of the employees at work place by making proper arrangements for emergencies, training to employees and providing adequate information for health surveillance where appropriateIt is to ensure the work place is safe to carry on the task like ventilation, lightning, sanitary conveniences, escalators and moving walkways, work identify and seating, temperature in indoor workplaces, drinking water, room dimensions and work space, drinking water and facilities to change clothes, rest and eat meals.The employers and people in control premises need to report major injuries, dangerous occurrence or any work related deaths to incident contact centre or via online.Ref www.healthyworkinglives.comCode of PracticeLegislationApplicationImplicationEmployment act 1996Employment relation 1999 actDisciplinary policy and practice.Handling Record KeepingThis law states that an employer cannot strike down an employee on certain derriere.This law ensures the Disciplinar y and grievance, leave for family and domestic help reasons, trade unions and other rights of an individual.This process is instructed on two main areas conduct due to escape in performance and capability which is failure to follow the hotel instruction and procedures.It is where all the employers have to support and train to carry out disciplinary meetings with their team.If any employee abandon to prevent the risk of health and safety at work or refuse to return to workplace which is believed to be dangerous workplace for an employee to work then the employer cannot dismiss the employee.It is a right of an employee to get accompanied and can complaint to employment tribunal which also includes interpretation. This law is also applicable to entitle of leaves during domestic incidents, maternity or parental leave and consequent amendments. The other rights would be like part time work discrimination, code of practice, unfair dismissal, and training to employees.In certain cases t he employer may encounter difficulties with the performance of the employees due to illness or mental stress. At such instances the manager has to show more support and deal it properly if no alternative is left then have to approach formal capability procedure. If the employee is not following the procedures like being late to hotel all the time or fail to follow the management instruction the employer should have to follow ACAS code i.e. first sending warning letter and conducting meeting and appealing.It is unlawful if any of the employees do leak the confidential data of the customers in the hotel. The employees should have to consider the confidentiality of the data and may be dismissed if violated the rule.Ref www.personneltoday.com make-upLegislationApplicationImplicationNational Minimum wage act 1999Paid Leaves entitled to the employeesThis law is applicable to all the people who work in United KingdomIt is where the employees willThe legal way of paying the minimum wage to an employee is what called as NMW which an employer should pay at least on hourly basis and then it is calculated on arrears.